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GP · Fund · Weekly during a raise

Chase LPs stuck in onboarding

Every LP who has stalled in onboarding gets the one nudge that fits their open step, and anyone still stuck after two rounds lands on your call list.

PlanChase LPs stuck in onboarding

  1. Read where every LP stands

    Held

    Reads the whole pipeline and each LP’s onboarding panel: open steps, signatories still to sign and identity checks in progress.

    API actionper LP
  2. Find who is stuck

    Held

    Operator picks the LPs with no progress for a week and sorts them by what they’re waiting on: signatures, a questionnaire, identity or classification, or an unopened invitation.

    Operator
  3. Chase signatures and questionnaires

    Held

    Tells each investor which signatories are outstanding, and reminds the people holding an open questionnaire. A reminder sent too recently is retried an hour later.

    API actionper LPGP approves all in one go
  4. Nudge KYC and resend invitations

    Held

    Operator sends an identity or classification nudge, or the invitation again, once you approve. If an LP replies with a question, you take that LP over.

    Operatorper LPGP confirms
  5. Nudge whoever hasn’t moved

    Held

    Re-reads the pipeline and sends a second nudge only to the LPs whose stage hasn’t changed since the first round.

    OperatorWaits 3 business daysGP confirms
  6. Call the LPs still stuck

    Held

    Anyone still stuck after two rounds is on your call list, and you log each call.

    PersonGP approves

The plan as it runs: each step waits for the one before it, and stops at its gate until the owner approves.

At a glance

Who runs it, and when

Who runs it
GP
What starts it
You ask who is stuck while a raise or an SPV round is open.
How often
Weekly during a raise
Vehicle
Fund

Ask Operator

Start it in a sentence

Ask Operator in chat. It drafts the plan for your fund, and nothing runs until you release it.

  • You

    Who’s stuck in onboarding for Fund II? Nudge them.

  • You

    Chase the LPs who haven’t finished KYC.

  • You

    Get the SPV subscriptions moving.

The outcome

Every stalled LP got the one nudge that fits their open step, anyone who didn’t move got a second, and the rest are on your call list.

What it proves

  • Reads every LP’s onboarding live and works out what each one is waiting on.
  • Sends each stalled LP the one reminder that fits their open step, a whole batch behind one approval.
  • Retries a reminder that went out too recently, once the hourly limit has passed.
  • Waits three business days with no one watching, then nudges only those who didn’t move.
  • Lets you take over any LP who replies, and leaves the phone calls to you.

Run it on your fund

Talk to the team about running this playbook on your own fund.